Introduction

ern4x ("we", "our", "us") is committed to protecting and respecting your privacy in compliance with the DIFC Data Protection Law No. 5 of 2020, UAE Federal Decree Law No. 45 of 2021, and international data protection standards where applicable. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

- Personal Identification Information: Full name, Email, Contact number, Country, KYC documents

- Financial & Trading Data: Trading activity, IP address, Payment info

- Technical Data: Browser type, Device type, Log data

2. How We Use Your Information

- To provide and maintain services

- To improve performance and analytics

- To comply with legal/regulatory requirements

- To prevent fraud

- To communicate with you (with consent)

3. Legal Basis for Processing

- Consent

- Contractual necessity

- Legal obligation

- Legitimate interest

4. Data Retention

Data is retained only as long as necessary and in line with UAE financial regulations (typically 5–7 years).

5. Disclosure of Information

- With partners/service providers under NDA

- To legal/regulatory authorities

- During business transfers (with notice)

6. Data Storage and Transfers

Data is stored in UAE/EEA with appropriate international safeguards.

7. Your Rights Under UAE Law

- Access, correct or delete your data

- Object to processing or withdraw consent

- File complaints with UAE Data Office or DIFC

8. Cookies and Tracking

We use cookies for analytics and authentication. You can disable cookies in your browser.

9. Data Security

We use encryption, 2FA, firewalls, and security audits. Online data transmission is never 100% secure.

10. Children's Privacy

Our services are not for users under 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this policy. Updates will be posted on our site and major changes will be emailed.

12. Contact Us

Email: privacy@ern4x.com

Website: www.ern4x.com